CONTACT INFORMATION

Last updated: September 16, 2026

cedarloria is the seller responsible for orders placed through https://cedarloria.com.

Customers may contact us for assistance with products, orders, shipping, returns, refunds, payments, privacy requests, or other store-related questions.

1. Customer Support Contact Details

Business Name: cedarloria
Website: https://cedarloria.com
Email: amentwarnack93@hotmail.com
Phone: +34 696 60 14 65
Business Address:
Calle de San Enrique de Oss6 151
28055 Madrid
Esparia

Customer enquiries are monitored on business days.

Business days generally mean Monday through Friday, excluding applicable public holidays in Spain.

Response times may occasionally be longer during public holidays, promotional periods, peak shopping periods, or periods of unusually high customer-service demand.

2. Information to Include

To help us respond efficiently, please include:

• Your full name;

• Your order number, if applicable;

• The email address used to place the order;

• A clear description of your question or concern; and

• Relevant photographs or video if the product arrived damaged, defective, materially different from its description, incomplete, or incorrect.

Please do not send:

• Complete payment-card numbers;

• Card security codes;

• Passwords;

• Authentication codes; or

• Other sensitive account credentials.

3. Order and Shipping Enquiries

For questions about order status, tracking, or delivery, please include:

• Your order number; and

• The email address used during checkout.

Orders are normally processed within 1–3 business days after payment authorisation and order confirmation.

After dispatch, standard delivery is generally estimated at 7–15 business days.

The estimated total delivery time is therefore generally approximately 8–18 business days.

Tracking information will normally be provided by email when available.

Carrier tracking events may take some time to appear after dispatch.

For complete information concerning processing, shipping, tracking, customs, delivery delays, lost parcels, and other delivery matters, please review our Shipping Policy.

4. Returns and Refunds

Eligible return requests may generally be submitted within 30 calendar days after delivery, subject to our Return and Refund Policy and applicable law.

Customers should contact cedarloria before sending an item back.

After the return request has been reviewed, we will provide the applicable return instructions and correct return address.

The published business address on this page is not automatically our merchandise return address.

Do not send merchandise to this address unless cedarloria specifically provides or authorises it in writing as the return destination.

Return Shipping Responsibility

cedarloria covers approved return shipping costs for verified:

• Damaged items;

• Defective items;

• Materially misdescribed items;

• Non-conforming items; or

• Incorrect items.

For preference-based returns under our voluntary 30-day return policy, customers are generally responsible for return shipping costs.

Examples include:

• Change of mind;

• Fit concerns;

• Ordering the wrong size;

• Ordering the wrong colour; or

• No longer wanting the product.

Approved voluntary returns are not subject to a separate restocking fee.

Nothing in this section limits mandatory consumer rights available under applicable Spanish or EU law.

Please review our Return and Refund Policy before requesting or sending a return.

5. EU and Spanish Consumer Rights

Where applicable Spanish or European Union consumer law applies, customers may have statutory rights in addition to cedarloria's voluntary policies.

These may include rights relating to:

• Withdrawal from certain distance contracts;

• Returns;

• Refunds;

• Defective or non-conforming goods;

• Product conformity;

• Delivery; and

• Other statutory remedies.

Our voluntary 30-day return policy operates in addition to applicable statutory rights.

Nothing on this Contact Information page excludes or restricts any mandatory consumer right that cannot legally be waived.

For further information, please review our Return and Refund Policy and Terms of Service.

6. Privacy Requests

For questions or requests concerning personal data, including applicable requests for:

• Access;

• Rectification;

• Erasure;

• Restriction;

• Objection;

• Data portability; or

• Withdrawal of consent,

please contact:

Email: amentwarnack93@hotmail.com

Where possible, use the subject line:

Privacy Request

Please provide sufficient information for us to understand your request and identify the relevant records.

For security purposes, we may request reasonable information to verify your identity before completing certain privacy requests.

Please do not send:

• Payment-card details;

• Account passwords;

• Security codes; or

• Authentication credentials.

For additional information about how cedarloria processes personal data and the rights available under applicable data-protection law, please review our Privacy Policy.

7. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at:

amentwarnack93@hotmail.com

Please include your order number.

We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once processing or fulfilment has begun.

If an order has already shipped, our Return and Refund Policy and any applicable statutory withdrawal rights will apply.

Nothing in this section limits mandatory cancellation or withdrawal rights.

8. Damaged, Defective, Incorrect, or Missing Orders

If your order arrives damaged, defective, incorrect, incomplete, or with an item missing, please contact us promptly.

Please include:

• Your order number;

• A description of the issue;

• Clear photographs or video of the affected product;

• Photographs of the packaging where relevant; and

• A photograph of the shipping label where relevant.

After reviewing the information, we will provide an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

9. Platform Information

cedarloria operates its online store using Shopify.

Shopify provides the ecommerce and checkout platform used to operate our store.

cedarloria remains the seller responsible for products purchased directly through our store and for related customer-service matters, including:

• Order fulfilment;

• Shipping assistance;

• Product enquiries;

• Returns;

• Refunds; and

• Customer support.

Questions concerning a cedarloria order should therefore be directed to cedarloria using the contact details on this page.

10. Business Address and Return Address

Our published business address is:

cedarloria
Calle de San Enrique de Oss6 151
28055 Madrid
Esparia

This address is provided as our business contact address.

It should not automatically be used as a merchandise return address.

Return destinations may vary depending on the product, order, fulfilment location, or return circumstances.

Customers should obtain return instructions before sending merchandise back unless applicable law provides otherwise.

11. Updates to Contact Information

cedarloria may update its customer-service or business contact information when necessary.

The most current contact information will be published on this page and elsewhere on https://cedarloria.com where required.

Customers should use the contact information currently displayed on our website when contacting us.

12. Contact Us

For general enquiries, order assistance, shipping questions, returns, refunds, privacy matters, or other customer-service questions, please contact:

cedarloria

Website: https://cedarloria.com
Email: amentwarnack93@hotmail.com
Phone: +34 696 60 14 65
Business Address:
Calle de San Enrique de Oss6 151
28055 Madrid
Esparia

For questions concerning an existing order, please include your order number whenever possible.