Return and Refund Policy

Last updated: September 16, 2026

This Return and Refund Policy applies to purchases made through https://cedarloria.com.

cedarloria accepts eligible returns requested within 30 calendar days after delivery, subject to the conditions below and any mandatory consumer rights available under applicable law.

Please review this Policy before returning an item.

1. Return Eligibility

To qualify for a return under our voluntary 30-day return policy, the item must generally be:

• Unworn, unused, and unwashed;

• In the same condition in which it was received;

• Returned with all original tags, accessories, manuals, and packaging, where applicable; and

• Accompanied by the order number or other reasonable proof of purchase.

Trying on an apparel item solely to confirm fit does not make it used, provided that it:

• Remains clean;

• Has not been worn beyond what is reasonably necessary to check fit; and

• Retains its original tags where supplied.

Nothing in this section limits statutory rights relating to damaged, defective, misdescribed, unsafe, or otherwise non-conforming goods.

2. How to Request a Return

To request a return under our voluntary 30-day policy, contact us within 30 calendar days after delivery at:

Email: amentwarnack93@hotmail.com

Please include:

• Your full name;

• Your order number;

• The item or items you wish to return;

• The reason for the return; and

• Clear photographs or video if the item is damaged, defective, incorrect, or materially different from its description.

We will review the request and, where appropriate, provide return instructions and the correct return address.

Returns are accepted by mail only.

Do not send merchandise to our published business address or to an address shown on the original parcel unless cedarloria specifically provides or authorises that address in writing.

Unauthorised voluntary returns may be delayed until the shipment can be properly identified and processed.

After receiving approval for a voluntary return, please send the return within 14 calendar days and retain your tracking receipt until the return has been completed.

These procedures do not prevent a consumer from exercising a statutory withdrawal or other mandatory right by giving legally valid notice within the applicable period.

3. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Damaged, Defective, Incorrect, or Materially Misdescribed Items

cedarloria will cover reasonable approved return shipping costs where we confirm that an item:

• Arrived damaged;

• Is defective;

• Is materially different from its description; or

• Is different from the item ordered.

Where a return is required, we may provide:

• A prepaid return label; or

• Another written arrangement for the return.

Please do not purchase return postage before receiving our instructions unless we specifically authorise it in writing.

Preference-Based Returns

For preference-based returns under our voluntary 30-day return policy, the customer is generally responsible for return shipping costs.

Examples include:

• Change of mind;

• Ordering the wrong size;

• Ordering the wrong colour;

• Fit concerns; or

• No longer wanting the item.

Customers may use a trackable postal or courier service unless our instructions specify otherwise.

Approved returns are not subject to a separate restocking fee.

We do not reimburse unauthorised postage, premium or expedited return services, or unnecessary packaging expenses unless applicable law requires otherwise.

4. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incorrect, incomplete, or with an item missing, contact:

amentwarnack93@hotmail.com

as soon as reasonably possible.

Please provide:

• Your order number;

• A description of the issue;

• Clear photographs or video of the affected product;

• A photograph of the shipping label where relevant; and

• Photographs of the packaging where relevant.

After reviewing the information, we will provide an appropriate resolution according to the circumstances and applicable law.

Depending on the situation, this may include:

• Repair;

• Replacement;

• Sending the correct or missing item;

• Price reduction;

• Refund; or

• Another remedy required by law.

cedarloria will cover approved return shipping costs where a return is required because of our error or a verified product defect or lack of conformity.

Our voluntary 30-day return period does not limit longer statutory rights concerning defective or non-conforming goods.

5. Non-Returnable Items

The following items are generally not eligible for return under our voluntary return policy unless they are defective, incorrect, or a return is otherwise required by applicable law:

• Gift cards;

• Personalised, customised, or made-to-order goods;

• Items clearly marked “Final Sale” before purchase;

• Worn, washed, altered, damaged, or incomplete items;

• Items without original tags where tags were supplied;

• Opened personal-care or hygiene-sensitive goods;

• Underwear, swimwear, or similar hygiene-sensitive goods where an applicable protective seal or hygiene liner has been removed; and

• Hazardous materials, flammable liquids, gases, or goods restricted from return shipment.

Discounted or promotional items remain eligible under our voluntary return policy unless they were clearly marked “Final Sale” before purchase.

A “Final Sale” designation does not remove any statutory right that cannot legally be excluded.

6. Exchanges

We do not guarantee direct exchanges because product availability may change.

For preference-based changes, such as selecting another size or colour, the most reliable method is generally to return the eligible item and place a new order.

If you received a damaged, defective, or incorrect product, please contact us before placing another order so that we can provide an appropriate resolution.

7. Order Changes and Cancellations

If you need to change or cancel an order, contact:

amentwarnack93@hotmail.com

as soon as possible.

Please include your order number.

We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once processing or fulfilment has begun.

If cedarloria cancels an order after payment has already been captured, the applicable amount will be refunded to the original payment method.

If an order has already shipped, our Return and Refund Policy and any applicable statutory withdrawal rights will apply.

Nothing in this section limits mandatory consumer cancellation or withdrawal rights.

8. EU and Spanish Statutory Right of Withdrawal

Where applicable Spanish or European Union distance-selling law applies, consumers purchasing eligible goods online generally have the right to withdraw from the contract without giving a reason.

For most eligible goods, the withdrawal period is generally 14 calendar days from the day the consumer receives the goods.

To exercise this right, you must clearly communicate your decision to withdraw before the applicable period expires.

You may contact:

amentwarnack93@hotmail.com

No particular wording is required provided that your communication clearly states your decision to withdraw from the applicable purchase.

This statutory withdrawal right exists independently of cedarloria's voluntary 30-day return policy.

After communicating a valid withdrawal, the consumer must generally send the goods back within 14 calendar days, subject to applicable law.

9. Exceptions to the Statutory Right of Withdrawal

Certain products and contracts may be excluded from the statutory change-of-mind withdrawal right where applicable law permits.

Examples may include:

• Goods made to the consumer's specifications;

• Clearly personalised goods;

• Goods liable to deteriorate or expire rapidly;

• Sealed goods unsuitable for return for health-protection or hygiene reasons after unsealing;

• Sealed audio, video, or computer software after unsealing; and

• Other goods or services subject to a statutory exception.

An exception to the statutory change-of-mind withdrawal right does not remove legal rights relating to faulty, damaged, misdescribed, or otherwise non-conforming goods.

10. Return Costs Under the Statutory Withdrawal Right

Where a statutory withdrawal right is exercised solely because the customer has changed their mind, the consumer generally bears the direct cost of returning the goods where they were properly informed of that responsibility before purchase.

cedarloria will cover appropriate return costs where:

• Goods are defective;

• Goods are damaged in circumstances for which cedarloria is responsible;

• The wrong goods were supplied;

• Goods are materially misdescribed or non-conforming; or

• Applicable law otherwise requires cedarloria to bear the cost.

If applicable law requires cedarloria to bear the return cost because the consumer was not properly informed in advance, that legal requirement will apply.

11. Return Inspection and Diminished Value

Once a returned product is received, we may inspect it to determine its condition.

Under our voluntary return policy, merchandise should not show use or handling beyond what is reasonably necessary to inspect or try the product.

For a statutory EU/Spanish withdrawal, consumers may generally handle goods only to the extent reasonably necessary to establish their:

• Nature;

• Characteristics; and

• Functioning.

Where permitted by law, a refund may be reduced to reflect diminished value caused by handling beyond what was reasonably necessary.

Any permitted deduction will be communicated to the customer.

12. Refunds Under Our Voluntary 30-Day Policy

After a voluntary return is received and inspected, we will notify you whether the return has been approved.

If approved, we will normally issue the refund to the original payment method within 10 business days after approval.

Your bank, card issuer, or payment provider may require additional time to make the credit visible in your account.

If more than 15 business days have passed since we confirmed that an approved voluntary refund was issued, please contact:

amentwarnack93@hotmail.com

Please include your order number.

13. Refunds Following a Statutory Withdrawal

Where an applicable EU or Spanish statutory withdrawal right has been validly exercised, cedarloria will reimburse the applicable amounts within the timeframe required by law.

Reimbursement will generally be made within 14 calendar days after we are informed of the consumer's decision to withdraw.

For contracts involving returned goods, we may generally withhold reimbursement until:

• We receive the goods back; or

• The consumer provides appropriate evidence that the goods have been returned,

whichever occurs first, where permitted by applicable law.

Refunds will generally be made using the same payment method used for the original transaction unless another method is expressly agreed.

14. Original Delivery Costs

cedarloria provides free standard outbound shipping where stated on https://cedarloria.com.

Where standard delivery was free, there is no standard outbound shipping charge to reimburse.

Where a consumer paid for delivery and an applicable statutory withdrawal right requires reimbursement of delivery costs, cedarloria will generally reimburse the amount corresponding to the least expensive standard delivery method offered for the order.

Any additional amount paid solely because the consumer selected:

• Express delivery;

• Expedited delivery;

• Priority delivery; or

• Another more expensive delivery option

generally does not have to be reimbursed above the cost of standard delivery, unless applicable law requires otherwise or the return results from our error.

15. Refund Amount

Approved voluntary refunds generally cover the amount actually paid for the accepted returned product, including applicable product-related taxes that are refundable by law.

Approved returns are not subject to a separate restocking fee.

Where permitted by law, deductions may apply for:

• Customer-caused damage; or

• Diminished value resulting from handling beyond what was reasonably necessary.

Any permitted deduction will be communicated to the customer.

16. Spanish Legal Guarantee and Product Conformity

Nothing in this Policy limits mandatory rights relating to product conformity under applicable Spanish consumer law.

For qualifying new consumer goods sold in Spain, the statutory conformity period is generally three years from delivery.

Goods should comply with applicable legal and contractual requirements, including where relevant their:

• Description;

• Quality;

• Functionality;

• Durability;

• Suitability for their normal purpose; and

• Other required characteristics.

Where goods lack conformity, consumers may be entitled to statutory remedies.

Depending on the circumstances and applicable law, these may include:

• Repair;

• Replacement;

• Price reduction;

• Termination of the contract and refund; or

• Another remedy required by law.

Repairs or replacements required because of a legally recognised lack of conformity should be provided without the consumer bearing costs that applicable law requires the seller to cover.

These statutory rights exist independently of cedarloria's voluntary 30-day return policy.

The end of our voluntary return period does not automatically end statutory rights relating to defective or non-conforming goods.

17. Sale and Promotional Items

Products purchased at a discounted or promotional price retain applicable statutory rights relating to defective, misdescribed, or non-conforming goods.

Our voluntary return conditions may apply to promotional products unless the product was clearly identified as “Final Sale” before purchase.

Any voluntary restriction remains subject to mandatory consumer rights.

18. Proof of Purchase

We may request reasonable evidence that an item was purchased from cedarloria.

Acceptable evidence may include:

• Order confirmation;

• Order number;

• Receipt;

• Payment record; or

• Other reasonable evidence linking the purchase to cedarloria.

Nothing in this section requires one particular form of proof where applicable law permits another reasonable form of evidence.

19. Mandatory Consumer Rights

Nothing in this Return and Refund Policy excludes, restricts, or waives any consumer right or remedy that cannot legally be limited.

If applicable Spanish, European Union, or other consumer-protection law provides rights that are more favourable than this Policy, those mandatory rights will continue to apply.

20. Contact Us

For questions about returns, refunds, cancellations, damaged goods, defective products, incorrect orders, or statutory withdrawal rights, please contact:

cedarloria

Website: https://cedarloria.com
Email: amentwarnack93@hotmail.com
Phone: +34 696 60 14 65
Business Address:
Calle de San Enrique de Oss6 151
28055 Madrid
Esparia

Important: The business address above is not automatically our merchandise return address.

Please do not send returned merchandise to this address unless cedarloria specifically provides or authorises this address in written return instructions.